Safeguarding financial information is increasingly challenging.
At Al Ramz, we make it a priority to provide you with access to the information you need to protect yourself and to help keep your information secure.
COLLECTING AND USING INFORMATION
Personally identifiable information (names, phone numbers, email addresses etc.) are collected via forms, surveys, applications and any online fields. When accessing this website, and filling your personal data where indicated, you are unconditionally granting Al Ramz to collect such information directly (upon login) or indirectly.
Intellectual Property Rights
Personal information means personally identifiable information such as information you provide via forms, surveys, applications or other online fields including name, postal or email addresses, telephone, fax or mobile numbers, or account numbers. When accessing this website, you are granting/authorizing unconditionally Al Ramz to collect such information either directly when login or indirectly.
How We Use Personal Information
We use your private data to:
- answer your queries and requests
- provide you with updates about the website, changes in conditions & policies
- give you insights about products & services you might be interested in or have already signed up for
- deliver tailored marketing communications
- personalize your website experience
- allow you to apply for products and services (and assessing your eligibility for them)
- verify your identity and/or location and grant access to your account(s) so you can conduct online transactions safely
- allow you to use financial planning tools available on the website (the information entered is stored under your account)
- assist you in verifying your identity and account status through our social media pages (this information can be consolidated with previous information we have from you)
- help us, based on data analysis, improve products and services, enhance the website, identify usage trends and determine the effectiveness of promotional campaigns
How Personal Information Is Shared
Personal information
- For business purposes: process transactions, maintain accounts, respond to court orders and investigations.
- For marketing purposes: with service providers, we use personal data to offer our products and services.
- For affiliates: information about transactions and experiences.
SECURITY NOTE TO THE CLIENT
Your personal information is a valuable aspect of your financial well-being. We strongly recommend that you protect your data with the same level of alertness as you do your financial accounts.
AMENDMENTS
We reserve the right to modify sections of this Privacy Statement at any time without notice. Please check this statement from time to time for any changes.
CONTACT OUR INTERNAL AUDIT DEPARTMENT
In case of identity theft or suspicion of fraud (or any security related question), please contact us at: internalaudit@alramz.ae
DISCLAIMER
Al Ramz and any of its affiliates shall have no responsibility in relation to any misuse of personal information which is outside of Al Ramz’ direct control. Applicable laws in the United Arab Emirates shall be used solely in the context of disputes arising from using this website. Abu Dhabi courts will have exclusive jurisdiction in any dispute settlement.
Facebook Data Deletion Request
In compliance with Facebook's Apps and Websites Platform rules, we are required to provide a User Data Deletion Callback URL or Data Deletion Instructions URL. To request the deletion of your personal data that we obtain from Facebook (“data”), such as your email address or other information we hold, please adhere to the following procedure. This ensures that your request is managed efficiently and in compliance with relevant data protection regulations.
1. How to Submit a Data Deletion Request
Please follow these steps to submit a data deletion request:
- Email Submission:
- Email Address: cm@alramz.ae
- Subject Line: “Facebook Data Deletion Request”
- Required Information:
- Full Name: To facilitate verification of your identity.
- Email Address: The specific email address of the account you wish to have deleted.
- Reason for Request: Please provide a brief explanation for why you wish to delete your data or account. Understanding your reason helps us improve our services.
- Additional Verification Information: Provide any pertinent details that will assist in verifying your identity (e.g., account number, recent transaction details).
2. Acknowledgment and Verification
- Verification Process:
- To ensure the authenticity of the request, we may need to verify your identity. This process could involve contacting you for additional information or requesting supporting documents.
- Methods of Verification: This may include answering security questions, submitting identification documents, or confirming account details.
3. Processing Your Request
- Completion Notification:
- Once the deletion is completed, we will send a confirmation email detailing the actions taken and confirming that your data has been removed.
4. Timeline for Data Deletion
- Standard Processing Time:
- The standard processing time for data deletion requests is 7-14 business days. We will keep you informed of the status throughout this period.
- Potential Delays:
- Should there be any delays or issues, we will promptly inform you and provide an updated timeframe for completion.
5. Considerations and Implications
- Impact on Services:
- Please note that deletion of your data may affect your access to certain services or features associated with your account. Ensure that you address any active services or subscriptions before requesting data removal.
- Account Management:
- It is advisable to review and manage any related accounts or services prior to submitting your deletion request to avoid potential disruptions.
6. Privacy and Security
- Privacy Policy:
- For detailed information on how we manage and protect your personal data, please review our Privacy Policy.
- Data Security:
- We are committed to maintaining the highest standards of data security. All requests for data deletion are handled with the utmost care to ensure the safe and complete removal of your information.
7. Contact Information
Should you have any questions or require further assistance regarding your data deletion request, please contact us through the following channels:
- Email: cm@alramz.ae
- Phone: +971 2 6262626
- Fax: +971 2 6262444
- Location: Sky Tower, 22nd Floor, Abu Dhabi, UAE
- Support Hours: Monday to Friday from 8:00 AM – 4:00 PM
- Website: www.alramz.ae
We are dedicated to protecting your privacy and ensuring that your data deletion requests are managed efficiently. Thank you for your cooperation.
Al Ramz Corporation Investment and Development PJSC: Authorised and regulated by the UAE Securities and Commodities Authority under Category 2 License No.706009 (Investment Fund Management and Portfolios Management) and Category 5 License No.20200000059 (Financial Advisor and Introduction).
Al Ramz Capital LLC: Authorised and regulated by the UAE Securities and Commodities Authority under Category 1 License No.604007 (Trading and Clearing Broker, Trading Broker In The International Markets) and Category 5 License No.20200000106 (Financial Consultations and Promotion).